Refund & Returns Policy

Effective Date: August 12th, 2023

Thank you for shopping at Voondu Shop. We want you to be completely satisfied with your purchase, and we understand that sometimes things don’t go as planned. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and receiving refunds. Please take a moment to read and understand this policy before making a purchase.

1. Eligibility for Returns:

We gladly accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Please note that personalized or custom-made items, as well as gift cards, are non-returnable.

2. Initiating a Return:

To initiate a return, please follow these steps:

  • Contact our Customer Support at voondushop@gmail.com within 30 days from the delivery date.
  • Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

3. Return Process:

Once your return request is approved, our Customer Support team will guide you through the process. You’ll receive instructions on how to package the item securely and where to send it. Please note that you are responsible for return shipping costs unless the item is damaged or defective upon arrival.

4. Inspection and Refund:

Upon receiving the returned item, we will inspect it to ensure it meets our return eligibility criteria. If the item is approved, we will initiate the refund process. Refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account.

5. Damaged or Defective Items:

If you receive a damaged or defective item, please get in touch with us at voondushop@gmail.com within 7 days of receiving the item. We will arrange for a replacement or a full refund, including return shipping costs.

6. Restocking Fee:

We do not charge any restocking fees for returns.

7. Non-Refundable Items:

Items marked as non-returnable on our website, including personalized or custom-made items, cannot be returned unless they are damaged or defective upon arrival.

8. Contact Information:

For any questions or concerns regarding our Refunds and Returns Policy, please get in touch with our Customer Support at voondushop@gmail.com.

9. Address for Returns:

Please send your returns to: Voondu Shop 472 Amherst St NH

10. Customer Support Hours:

Our Customer Support team is available Monday through Friday, from 9:00 AM to 5:00 PM (EST). We strive to respond to all inquiries within 24 hours.

We appreciate your business and want to ensure your shopping experience with Voondu Shop is as pleasant as possible.

11. Exchanges:

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

12. Shipping and Return Costs:

For items that are being returned due to a change of mind or other non-defective reasons, you are responsible for the return shipping costs. In the case of a damaged or defective item, we will cover the return shipping costs.

13. Lost or Stolen Packages:

Voondu Shop is not responsible for lost or stolen packages during the return shipping process. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

14. International Returns:

Customers are responsible for all return shipping costs, customs duties, and taxes for international returns. Please ensure that you clearly mark the package as a “Return” to prevent any additional customs fees.

15. Fair Use Policy:

Our Refunds and Returns Policy is designed to be fair to our customers and our business. We reserve the right to decline a return or provide a partial refund if we suspect abuse of our return policy, such as excessive returns or fraudulent activity.

16. Changes to the Policy:

Voondu Shop reserves the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective upon posting on our website. We recommend reviewing this policy periodically for updates.

17. Severability:

If any part of this Refunds and Returns Policy is deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

18. Contact Information:

If you have any questions or concerns about our Refunds and Returns Policy, please get in touch with our Customer Support at:

Thank you for shopping with Voondu Shop. We hope this policy clarifies and clarifies our commitment to ensuring your satisfaction.

This Refunds and Returns Policy was last updated on August 12th, 2023.